Inivos are looking for a Mobile Service Technician to join our front-line service team. The successful individual will be required to travel within the region of Peterborough, and around the UK when necessary.
Do you have what it takes to be one of the Inivos team?
We are looking for people who challenge themselves, to set goals, and go above and beyond what is strictly required of them in their role, to achieve these.
Our people passionately strive for excellence which you will see in their careful attention to detail. We are inquisitive and we like to understand, not just for the sake of more knowledge but to fuel our innovation in new products, services, and solutions for our customers. We call this resourcefulness, and a sense that perfection is only just good enough.
We believe that for you to enjoy success in your work, you must apply energy and focus to the tasks you have to do every day. We like to give you the opportunity to stretch yourself beyond your natural ‘comfort zone’ in the knowledge that you will be guided by your inner principles to do the right thing by the business, your colleagues and our customers.
These core values are at the heart of what we do and are easier to feel than to talk about. Show us these and we will enjoy having you on the team at Inivos!
What do we do?
At its core, Inivos is a specialist medical technology business developing, manufacturing, and supplying products and services to enable hospitals and healthcare facilities to reduce the risk of infection.
What are we looking for in this position?
The Mobile Service Technician will be expected to deliver a highly engaging, effective, and responsive front-line service to our customers, developing a deep understanding of each customer need.
What will you do?
- Work with the Regional Operations Supervisor to ensure proactive scheduling of activities and responsibilities across the region.
- Manage an effective and efficient work calendar to ensure maximum utilisation of time and resource in the care of our customers.
- Carry out proactive maintenance of machines in the region to pre-agreed schedules.
- Carry out reactive repairs of systems in the field, as and when they occur, minimising down time and disruption to our customers.
- Collaborate with the Client Support team to deliver routine customer care activities (i.e. promotional events, Infection Control Link Nurse Days)
- Support the Regional Operations Supervisor to ensure 24/7 cover is in place across the region.
- Communicate with the wider regional team, providing an accurate and thorough handover for continued service out of hours.
- Conduct customer site surveys and lead new site set ups and installation.
- Collaborate with the Client Support team to deliver routine customer care activities.
- Support our customers in the delivery of decontamination programs throughout the hospitals.
- Maintain the appearance and condition of company property and resources.
- Maintain the appropriate quantity and quality of stocked resource in the region, conducting regular checks for replenishment, allowing timely fulfilment of customer orders and requirements.
- Clearly communicate resource requirements to the relevant internal teams.
- Deliver on site customer training, providing a professional and engaging practical and classroom experience.
- Lead in the delivery of training for new technicians within the region.
What will you need to have and do?
- Always represent our Core Values: Hungry, Humble, Smart.
- A drive for time bound completion of tasks.
- The ability to approach challenges logically and deliver outcomes.
- A passionate interest in healthcare infrastructure, hospitals, and our customers.
- The ability to work with both internal and key external stakeholders to deliver the best results.
- Excellent communication and interpersonal skills.
- Proven ability to demonstrate high quality outputs and attention to detail.
- Excellent problem-solving skills.
- Ability to diagnose and repair electro-mechanical systems.
- Ability to build strong rapport and maintain professional working relationships with key contacts within the hospital.
- Confidence and ability to train others and transfer skills and knowledge.
- Track record in excellent personal task and time management
- Proven ability to plan, prioritise and manage workload.
- Ability to work well under pressure, adapting to change at short notice providing flexibility in a fast-paced environment.
- Strong IT skills.
What will you get?
- A competitive salary
- 25 days holiday + bank holidays
- Commitment to your Personal & Professional Development
- Contributory Pension
Most of all you will be a part of the Inivos Family, who are a team of motivated and inspiring individuals wanting to play their part in changing the industry and making a difference. Inivos is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
Ready to apply?
Does this role sound like you? Are you the driven, resourceful type who goes above and beyond to get results? Then apply today!